Clinic Returns Policy

RETURNS AND EXCHANGES

ALL SALES FINAL. We only exchange goods if they are defective or damaged. 

In circumstances where you consider a product defective or damaged, please contact us at 780-249-2828 within 48 hours of receipt of order with details of the products and defect/damage.

Not sure of a size??  Order clothing or collars/harnesses directly through the clinic instead and not online, this is the only way they can be exchanged if the size is not right.  Packaging must be intact.  

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

Our nutrition partners offer special savings on autoship subscriptions.   These can be cancelled by you at any time i you wish to stop the subscription or you just want to change your time interval. Please monitor your autoship subscriptions and change your order timing when needed. Autoship orders that have processed are NOT returnable through our supplier.  

All inquiries regarding returns  can be directed to Chappelle Vet Clinic at 780-249-2828.